ONLINE HELP INDEX

GENERAL INFORMATION

 About Cookies
Accessing The Online Application
Minimum Browser Requirements for The Online Application
Determining Your Browser Version

TROUBLESHOOTING

Unable to Use the Online Application

AMERICA ONLINE USERS

Recommendations for America Online Users



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ABOUT COOKIES

The Internet is a state-less machine. This means that once a user makes a request, and a response is sent back, all communication is severed. The server has no idea or concept of what the client* is doing when it severs the communication. Knowing what state a client is in is very important for the online application.
*The client is the end user's computer that is making a request of the host server.
One of the ways to know what state a client is in is to leave "cookies" with a client when a request is made. Cookies are bits of information that a Web site sends to a user's computer. The user's computer may then display the information back to the server on subsequent pages, actions, or visits.
This site uses session cookies that expire once the session has ended. The use of cookies is necessary for security and is required to access the system. Our use of cookies is for user authentication and session maintenance.
All our cookies have expiration dates, so they will not cache* to your computer at the end of the day.
Cache* is the computer's ability to store more information in a special location.
New browser versions have the ability to see what cookies are left behind, and whether they are willing to accept a cookie. All cookies must be accepted in order for the automated loan application to operate. Each cookie is required to move you along in the application.
Only one cookie is sent to your computer to initiate the automated loan application. It must be accepted to use the loan application.
To disable the "Accept Cookies" warning in
Netscape® Communicator 4.51 & up:
  1. From the Edit menu, select Preferences.
  2. Click on Advanced.
  3. Verify that "Enable JavaScript" is selected.
  4. Verify that "Accept all cookies" is selected.
To disable the "Accept Cookies" warning in
Microsoft® Internet Explorer 4.0:
  1. From the View menu, click on Internet Options.
  2. Click on the Advanced tab.
  3. To enable Java, verify that the Enable Java and Enable JavaScript boxes are selected.
  4. Verify that Accept all cookies box is selected.
To disable the "Accept Cookies" warning in
Microsoft® Internet Explorer 5.0:
  1. From the Tools menu, click on Internet Options.
  2. Click on the "ADVANCED" tab.
  3. To enable Java, verify that the Enable Java and Enable JavaScript boxes are selected.
  4. Click on the tab marked "SECURITY".
  5. Click on the button marked "CUSTOM LEVEL".
  6. Under Java make sure the radio button is set to Medium Safety.
  7. Under Scripting of Java applets make sure the radio button is set to Enable.
  8. Under Active scripting make sure the radio button is set to Enable
  9. Under Cookies: Allow per-session cookies (not stored), make sure the radio button is set to Enable.
  10. Under Cookies: Allow cookies that are stored on your computer, make sure the radio button is set to Enable.
  11. Click on OK until completely exitedfrom options.
To "Accept Cookies" in
Microsoft® Internet Explorer 6.0:
  1. On the Tools menu, click Internet Options, and then click the Privacy tab.
  2. Under Settings, move the slider to the privacy level "Low"
  3. From the Tools menu, click on Internet Options.
  4. Click on the "ADVANCED" tab.
  5. To enable Java, verify that the Enable Java and Enable JavaScript boxes are selected.
  6. Click on the tab marked "SECURITY".
  7. Click on the button marked "CUSTOM LEVEL".
  8. Under Java make sure the radio button is set to Medium Safety.
  9. Under Scripting of Java applets make sure the radio button is set to Enable.
  10. Under Active scripting make sure the radio button is set to Enable.
  11. Complete and submit the online application
  12. On the Tools menu, click Internet Options, and then click the Privacy tab.
  13. Under Settings, move the slider to the privacy level that was previously set before step 2.
To disable the "Accept Cookies" warning in
AOL 4.0 (32 bit/128 encryption version):
  1. From the Members Menu, click on Preferences.
  2. Click on the WWW button.
  3. Click on the "ADVANCED" tab.
  4. To enable Java, verify that the Enable Java and Enable JavaScript boxes are selected.
  5. Verify that Accept all cookies box is selected.
To disable the "Accept Cookies" warning in
AOL 5.0:
  1. Click on Start.
  2. Select Settings.
  3. Select Control Panel.
  4. Click on Internet Options.
  5. Click on the "ADVANCED" tab.
  6. To enable Java, verify that the Enable Java and Enable JavaScript boxes are selected.
  7. Click on the tab marked "SECURITY".
  8. Click on the button marked "CUSTOM LEVEL".
  9. Under Java make sure the radio button is set to Medium Safety.
  10. Under Scripting of Java applets make sure the radio button is set to Enable.
  11. Under Active scripting make sure the radio button is set to Enable
  12. Under Cookies: Allow per-session cookies (not stored) make sure the radio button is set to Enable.
  13. Under Cookies: Allow cookies that are stored on your computer make sure the radio button is set to Enable.
  14. Click on OK until exited completely from options.
  15. Close Control Panel.
As soon as a you finish the online application and close your browser, all cookies are automatically terminated..


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MINIMUM BROWSER REQUIREMENTS
FOR THE ONLINE APPLICATION

Windows 95,98, XP, ME, 2000 and Windows NT users must use either Netscape® 4.51 or greater, Microsoft® Internet Explorer 4.0 or greater, or America Online Web Browser 4.0 (128-bit encryption) or greater.
IMPORTANT: It is highly recommended that the newer browsers be used to access Internet Banking.
A version of Netscape® Communicator is available by clicking on the Netscape icon at the bottom of the log-in page or by going to "http://home.netscape.com" and selecting download Click here to go there now.
A free copy of Microsoft® Internet Explorer is available by going to "http://www.microsoft.com" and selecting download Click here to go there now.
AOL users operating in Windows 95, 98, ME, XP, 2000 or NT can get America Online's Web Browser by entering the keyword "Upgrade".



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DETERMINING YOUR BROWSER
VERSION

In Netscape®:
  1. Click on Help.
  2. Click on About Netscape® Communicator.
  3. Click here to upgrade to a newer version of Netscape now!
In Microsoft® Internet Explorer:
  1. Click on Help.
  2. Click on About Microsoft® Internet Explorer.
  3. Click here to upgrade to a newer version of Explorer now!
In America Online's Web Browser:
  1. Click on Help.
  2. Click on About America Online.



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UNABLE TO USE THE
ONLINE APPLICATION

If you can view the other areas of our Web site, but are unable to access the online application, it may indicate a problem accessing all secured Web sites. Both your browser and Internet service provider must support secured sites.
This Web site is designed for Netscape® 6.0 or greater or Microsoft ® Internet Explorer 6.0 or greater or Macintosh. Using other browsers may cause the Web pages to appear misaligned and prevent access to the online application.
IMPORTANT: It is highly recommended that the newer browsers be used to access the online application.
If you are using one of the browsers mentioned above and are still experiencing a problem, , the problem may lie with the Internet service provider. This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers, or other equipment that may prevent access to secured sites.
Contact your company's Data Processing Department regarding the problem or try to access the online application from another location.
IMPORTANT: When reporting problems to your financial institution, have as much information ready as possible (e.g., browser version, etc.).
IMPORTANT: Your browser may not support JavaScriptTM, or JavaScriptTM may not be enabled. An upgrade to Netscape® 6.0 or greater or Microsoft® Internet Explorer 6.0 or greater may be necessary.
Go to Microsoft's Web site to download Internet Explorer or to Netscape's Web site to download Communicator. If you already have one of these browsers, the "Enable JavaScript" function may be disabled.
To enable JavaScriptTM in Netscape ® Communicator 4.51 & up:
  1. From the Edit menu, select Preferences.
  2. Click on Advanced
  3. Verify that the "Enable JavaScript" checkbox is selected.
To enable JavaScriptTM in Microsoft ® Internet Explorer 4.0:
  1. Click on View.
  2. Click on Internet Options.
  3. Click on Security.
  4. Click on the Enable Java programs checkbox.
  5. Click on the Advanced tab.
  6. Click on the Enable Java JIT Compiler.
To enable JavaScriptTM in Microsoft ® Internet Explorer 5.0:
  1. From the Tools menu, click on Internet Options.
  2. Click on the "ADVANCED" tab.
  3. To enable Java, verify that the Enable Java and Enable JavaScript boxes are selected.
  4. Click on the tab marked "SECURITY".
  5. Click on the button marked "CUSTOM LEVEL".
  6. Under Java make sure the radio button is set to Medium Safety.
  7. Under Active scripting make sure the radio button is set to Enable
  8. Under Scripting of Java applets make sure the radio button is set to Enable.
  9. Under Cookies: Allow per-session cookies (not stored) make sure the radio button is set to Enable.
  10. Under Cookies: Allow cookies that are stored on your computer make sure the radio button is set to Enable.
  11. Click on OK until exited completely from options.
To "Enable JavascriptTM" in
Microsoft® Internet Explorer 6.0:
  1. On the Tools menu, click Internet Options, and then click the Privacy tab.
  2. Under Settings, move the slider to the privacy level "Low"
  3. From the Tools menu, click on Internet Options.
  4. Click on the "ADVANCED" tab.
  5. To enable Java, verify that the Enable Java and Enable JavaScript boxes are selected.
  6. Click on the tab marked "SECURITY".
  7. Click on the button marked "CUSTOM LEVEL".
  8. Under Java make sure the radio button is set to Medium Safety.
  9. Under Scripting of Java applets make sure the radio button is set to Enable.
  10. Under Active scripting make sure the radio button is set to Enable.
  11. Complete and submit the online application
  12. On the Tools menu, click Internet Options, and then click the Privacy tab.
  13. Under Settings, move the slider to the privacy level that was previously set before step 2.



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RECOMMENDATIONS FOR
AMERICA ONLINE USERS

America Online provides a browser within their software for connecting to the Internet. Depending on the version you are using, either Web Crawler or Microsoft® Internet Explorer, use the following chart to determine if your software is compatible with the online application.
OPERATING
SYSTEM 		BROWSER
VERSION 		COMPATIBLE?
Windows 95
Windows 98
Windows ME
Windows 2000
Windows XP
Windows NT 		AOL 3.x (all) No
AOL 4.x (128-bit encryption) Yes
AOL 5.0 Preview 3 No
AOL 5.x (128-bit encryption) Yes
Microsoft® Internet Explorer 3.x No
Microsoft® Internet Explorer 4.x Yes
Netscape® Navigator 3.x No
Netscape® 4.51 or greater Yes
Windows 3.1 AOL (all) No
Macintosh AOL 3.0 (all) No
AOL 4.0 (all) No
AOL 5.0 Preview No
AOL 5.0 Yes

To access the online application you will need to be using AOL's 32-bit version software (with 128bit encryption). Currently we support the 32-bit AOL version 4.0 and 5.0 browsers.

The 16-bit version does not support JavaScriptTM and has no Java controls under preferences. The 32-bit version does support the newer JavaScriptTM and has Java controls under preferences. AXIS Online Banking uses JavaScriptTM to perform input validation and requires this capability. There should be no problems with the 32-bit version.

If you are a Windows 3.1 user, your operating system supports only the 16-bit version of the AOL software. Software versions using 16-bits software will not work with the online application and you will need to upgrade to a 32-bit version. If you are using an older computer, you may need to check with the manufacturer to see if you need to upgrade your system.

If you are using Windows 95 and above, you will be able to run the 32-bit version of the AOL software.

Macintosh information:

Currently the America Online For Macintosh Version 4.0 will work with the online application. The minimum system requirements recommended by AOL are as follows: 32 megs of ram, 7.5.3 operating system, 30 megs of disk space, a 14.4 modem, PowerPC or a 68040 processor. (This software will run on an IMAC using 8.3 operating system.)

To get past this problem:
  • Download lastest version of Netscape® Communicator or Microsoft® Internet Explorer (these two browsers have the latest JavaScript engines and are Y2K compliant). Use either of these as your browser. AOL allows you to log on, minimize, and then open either of these browsers.

    or

  • Use another Internet service provider (besides AOL) that supports a browser that can use JavaScript TM.

AOL has released two versions of AOL 5.0 (AOL 5.0 Preview and the AOL 5.0 full version). The AOL 5.0 Preview Version is the beta version of AOL 5.0, and it installs the Microsoft® Internet Explorer 5.0 browser with it. Because of difficulties found with this product while using the the online application platform, it is highly recommended to upgrade to the full version of AOL 5.0.

AOL 4.0 (128-bit encryption) uses Microsoft® Internet Explorer 5.0, and it works well with the online application. There may be some cases where a server error is received after completing a transfer. The complete message is:

"Server Error: This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfiguration. Please ask the administrator to look for messages in the server's error log."

This misconfiguration is caused by Microsoft® Internet Explorer (4.0 or greater) when it is installed on a computer before AOL 4.0 software. When AOL 4.0 is installed, the files may become corrupt; however, most AOL 4.0 users will not experience this problem. If this error is experienced, download Netscape's most recent browser version. Upgrades can be found at Netscape's Web site, www.netscape.com.

If problems are encountered with AOL:
  • Download Netscape® Communicator 6.0 or greater, Microsoft ® Internet Explorer 6.0, or any other browser that supports JavaScript TM, and use that as the browser. AOL allows the user to log on and then open a new browser.

    or

  • Use another Internet Service Provider (besides AOL) that supports a browser that can use JavaScript TM.
If your software is not compatible, perform the following steps:
  1. Upgrade to Windows 95 and AOL Browser 4.0 (128-bit encryption) or greater.
      If you are using an older computer, you may need to check with the manufacturer to see if you need to upgrade your system.
Incompatible browsers may cause the following problems:
  • A blank screen.
  • An alert to enable JavaScriptTM.
  • Repetitive requests for the password.
  • Problems retrieving previous history.
  • Problems with the download function.
IMPORTANT: It is suggested that you download an upgraded browser (Netscape® 6.0 or greater, or Microsoft® Internet Explorer 6.0 or greater). AOL provides download instructions or go directly to the Netscape® or Microsoft ® Web site. Once the browser is downloaded, use it in conjunction with AOL.



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